Customer Support Desk
One Shared Inbox
Live chat, email, WhatsApp, Facebook, Instagram and Telegram land in one queue, each thread opening with the person beside it.
A Widget That Fits
Colours, wording, business hours and sender name are yours, previewed live — and it offers Help Centre articles before it offers a queue.
Help Centre Included
Publish the answers your team repeats all day on your own domain, in more than one language, with view counts showing which ones work.
Reports That Answer
Live counts of what is open, unattended and unassigned, plus first-reply and resolution times by agent, inbox, team and label — all exportable.Every channel, one inbox
The first six are standard and run on every plan. TikTok, Telegram, SMS, voice, WhatsApp calls and the API are premium — they start on the 9-channel plan.
Website live chat
The bubble on your own site, styled and worded to match your brand.
TikTok
Messages from your TikTok account, in the queue with the rest.
Telegram
A Telegram bot your customers message like any other contact.
SMS
Two-way SMS on your own number, threaded per contact.
Voice
Phone calls answered inside the same inbox, against the same contact.
WhatsApp calls
Voice calls to your WhatsApp Business number, picked up in the inbox.
API & webhooks
Anything else you run, plugged in with an API channel and webhooks. | 3 channelsLubb Desk — 3 channels | 6 channelsLubb Desk — 6 channels | 9 channelsLubb Desk — 9 channels | all 12 channelsLubb Desk — all 12 channels |
|---|---|---|---|---|
R400per month | R950per month | R2 200per month | R4 500per month | |
| At a glance | ||||
| Channels | 3 of 12 | 6 of 12 | 9 of 12 | All 12 |
| Standard channels | Any 3 of 6 | All 6 | All 6 | All 6 |
| Premium channels | — | — | Any 3 of 6 | All 6 |
| Numbers per channel | Unlimited | Unlimited | Unlimited | Unlimited |
| Agent seats | Unlimited | Unlimited | Unlimited | Unlimited |
| Conversations | Unlimited | Unlimited | Unlimited | Unlimited |
| Billing | One flat monthly price | One flat monthly price | One flat monthly price | One flat monthly price |
| Standard channels to choose from | ||||
| Website live chat widget, styled and worded to match your brand | ||||
| Shared email inboxes for support, accounts and sales addresses | ||||
| WhatsApp Business (Cloud API) | ||||
| Facebook Messenger threads and comments on your page posts | ||||
| Instagram direct messages and story replies | ||||
| LinkedIn comments on your company page posts | ||||
| Premium channels to choose from | ||||
| TikTok messages from your account | — | — | ||
| Telegram — a bot your customers message like any other contact | — | — | ||
| Two-way SMS on your own number, threaded per contact | — | — | ||
| Voice — phone calls answered inside the same inbox | — | — | ||
| WhatsApp calls to your WhatsApp Business number | — | — | ||
| API channel and webhooks for anything else you need to plug in | — | — | ||
| Help Centre | ||||
| A branded knowledge base for self-service answers | ||||
| Articles in every language you support | ||||
| Productivity and automation | ||||
| Canned responses, macros and auto-assignment | ||||
| Teams, automation rules, custom attributes and pre-chat forms | ||||
| Business hours, auto-responder and conversation transcripts | ||||
| Custom views, custom filters and contact segments | ||||
| Browser push notifications for new conversations | ||||
| Reporting | ||||
| Conversation, agent, team and label reports with downloadable exports | ||||
| CSAT surveys and CSAT reporting | ||||
| Mobile | ||||
| Lubb Mobile — free to download from the App Store and Play Store; answer conversations from your phone | ||||
| Hosting | ||||
| Full white-label — your branding, no third-party marks | ||||
| Runs on Lubb's own South African cloud — your customer data stays local | ||||
| Unlimited conversations, fair use | ||||
| Add-onsTick to include — per month | ||||
| The AI agent answering in your inbox — it drafts replies from your Help Centre and past conversations, and answers the easy ones itself. 3,000 AI credits a month; past that, R0.20 a credit, billed in arrears. | +R200 | +R200 | +R200 | +R200 |
| Total | R400 | R950 | R2 200 | R4 500 |