Lubb is a South African software development company. We build and run business software — the Lubb ERP platform, websites and online stores, custom web and mobile apps, and the AI automation that works inside them. We are not a network operator or a reseller of anyone else's services: what we sell is software our own team writes, deploys and supports.

Lubb ERP is our business platform — accounting, CRM, subscriptions, point of sale, projects, newsletters and bulk SMS in one system, with add-ons you switch on only as you need them. Every plan and add-on, with its current price, is listed in the shop.

Yes. Alongside the platform we take on custom web and mobile app work — scoped, quoted and then built by the same team that maintains it afterwards. Tell us what you need via the contact form and we will come back with a scope and a quote.

For some products, yes. Lubb PBX and Lubb Softphone are sold as full source-code licences with deployment and handover, so your own developers can run and extend them. On custom project work the ownership terms are set out in the quote before anything is built.

Yes. Websites, storefronts and ERP tenants run on our platform, and mobile apps have hosting plans that scale with usage. If you would rather run it on your own infrastructure, say so at quoting stage and we will scope it that way.

Yes. We keep a reseller price list and white-label portals, so partners sell our software under their own brand and bill their own customers. See the Reseller Programme.

Yes. Lubb Office gives you web and mobile mailboxes with document editing and storage, and mailbox bundles are available as an add-on for Lubb ERP storefronts.

Email helpdesk@lubb.co.za. Logging it by email puts it in front of the team that can act on it, with a record of what was asked and when.

There are two payment methods: card and EFT. Card payments are taken through our secure online checkout and reflect instantly — pay from the link on your statement or from your portal. EFT can take up to 3 days to reflect in our account. Only once the funds reflect will we allocate them to your account.

You can cancel your account or subscription at any time by emailing helpdesk@lubb.co.za with the request. Note: we require a 30-day cancellation notice.

If the description (reference) on your transaction is missing or incorrect, we cannot automatically allocate the payment to your account. Payments can take up to 7 business days to process. You'll receive an email once the payment is allocated if your address is on file. If it's taking too long, email helpdesk@lubb.co.za with a proof of payment (a screenshot or scanned bank statement).

First check your bank or credit card statement to confirm the money was transferred to our account. Card payments go through an intermediary, so we can't always see why a payment failed. Send your full payment details to helpdesk@lubb.co.za and include the statement so we can investigate.

When a payment fails we usually show an error code with an explanation of what to do next. Some errors are temporary — wait and try again. A previously offered payment method may no longer be available for technical or security reasons; in that case select another method. Many payment methods are handled by third parties (credit card companies, etc.), so we don't always have specific failure information. To investigate further, email helpdesk@lubb.co.za with as much detail as possible.

Zip the mail folder on the old host. Create the mailboxes on the new host. Unzip the mail folder on the new host. Copy mail files from the cur folder of the old mailbox to the cur folder of the new mailbox. Fix permissions and ownership on the new mail files. In Outlook IMAP folders, subscribe to all folders. Restart Outlook.

To teach the email system about new spam senders, go to your mailbox folder settings and change the Spam folder to Learn Spam.

Check your internet connection by loading Google and running any search. Check webmail at mail.yourdomain.co.za — log in with your email username and password. Send a test email to and from the account to confirm inbound and outbound delivery. Reset the password on your email address to get a fresh setup email. Confirm your client settings match exactly what's in the setup email we sent you.

No. Every app is one flat monthly price per site, for your whole team — there is no user cap, and the Lubb Business Builder Platform itself is free. The pricing table states the price and the usage limit against each app.

Adding people to your team does not change your bill — there are no seats to buy. It changes when you switch on an add-on. The one thing that can add a charge as you grow is going past the usage limit that comes with an app — companies, employees, units, tills, bank accounts, mail storage, designs, videos, AI edits, SMS, sends or AI credits — see "Are there usage limits, and what happens if I go over?" under Billing and invoices. Every app without a limit is one flat price, however many people use it.

Yes, whenever you like — there is nothing to upgrade and no one to ask, and it never changes your bill.

Annually, if you can — you pay for 10 months and get 2 free. You are invoiced once for the year, up front, and it renews on the same date each year. Monthly costs the ordinary rate with no commitment beyond your notice period. Add-ons you buy with an annual plan are billed annually too, at their own 2-months-free rate.

Some apps carry a usage limit: Nova ERP Engineer (1,500 AI credits a month, then R0.20 per extra AI credit); Website Builder (10 GB hosting space and a free domain, then AI edits use your AI credits); Multi-Company (2 companies, then R150 per extra company / month); Newsletters (15,000 sends a month, then R15 per 1,000 extra sends); Bulk SMS (3,000 SMS a month, then R0.25 per extra SMS); FNB Auto Sync (1 bank account, then R150 per extra bank account / month); Payroll (10 employees, then R35 per extra employee / month); Point of Sale (2 tills, then R150 per extra till / month); Rental Management (50 units, then R12 per extra unit / month); Video Designer (10 videos a month, then R25 per extra video); AI Call Center (66 AI call minutes a month, then R3.00 per extra AI call minute). The limits are applied automatically in the background — there is nothing to set up, and nothing is switched off when you pass one. Every other app is one flat price with no limit to watch. Use past a limit is charged at the price for more shown above and added to your next invoice; monthly allowances — designs, videos, AI edits, SMS, sends and AI credits — start again each month.

No. We are not registered for VAT, so no VAT is added to any price on this page and none appears on your invoice. What you see is what you pay. It also means what you receive is an invoice rather than a tax invoice, so there is no VAT for your own business to claim back on it.

No setup fee for self-serve signups. For larger rollouts we offer fixed-scope onboarding packages — your account manager will quote this up front so there are no surprises.

Included — there is no support tier to buy and no per-incident charge. You are supported by our own team in Centurion, on infrastructure hosted in South Africa, so the answer to "who do I call" is a person in your own timezone. Fixed-scope onboarding for a larger rollout is the one thing quoted separately, and it is quoted up front before anyone starts.

Yes — 7It is the whole product for the whole 7 days, not a cut-down tier: every app your plan includes is switched on, your own domain and users are set up from day one, and we do not ask for a card to start it. When it ends, activate your subscription and carry straight on — your organization, your data and your settings are exactly where you left them. If you do nothing, sign-in pauses rather than anything being deleted, and one message to us puts you back in.

The Lubb Business Builder Platform is free with any subscription, and every site starts on it: Lubb Core, the ERP core every app runs on, and the Dashboard every site opens on. You then pick apps from the App Store at one flat R100 a month each for your whole team — Nova ERP Engineer included — with a three-app minimum, so R300 a month to start. Accounting, Website Builder, Lubb Mobile and the rest are all the same price, and there is no user cap.

An app is something you switch on beside the Lubb Business Builder Platform, at one flat R100 a month, per site for your whole team, with a three-app minimum. They are Nova ERP Engineer; Accounting, Subscriptions and the Dashboard Builder; Nova Projects, the Customer Self-Service Portal and Multi-Currency; Point of Sale, Payroll, Rental Management, Multi-Company and FNB Auto Sync; Website Builder, Email Hosting, Newsletters and Bulk SMS; the marketing apps — Social Ad Designer, Meta Ads, LinkedIn Ads, Video Designer and Video Ads — with Marketplace Feeder; and the integrations. Some need another app to run: the top of each app's own page names the app it needs, and ticking one on the pricing table adds what it needs. Custom development is separate — by the hour or on a monthly care and maintenance retainer.

One month's notice, at any time, from your organization settings — there is nothing to phone about and no minimum term to see out. Your final invoice covers that notice month; after it your books stay exactly as you left them and we do not delete anything without asking you first.