Lubb is a South African software development company. We build and run business software — the Lubb ERP platform, websites and online stores, custom web and mobile apps, and the AI automation that works inside them. We are not a network operator or a reseller of anyone else's services: what we sell is software our own team writes, deploys and supports.

Lubb ERP is our business platform — accounting, CRM, subscriptions, point of sale, projects, newsletters and bulk SMS in one system, with add-ons you switch on only as you need them. Every plan and add-on, with its current price, is listed in the shop.

Yes. Alongside the platform we take on custom web and mobile app work — scoped, quoted and then built by the same team that maintains it afterwards. Tell us what you need via the contact form and we will come back with a scope and a quote.

For some products, yes. Lubb PBX and Lubb Softphone are sold as full source-code licences with deployment and handover, so your own developers can run and extend them. On custom project work the ownership terms are set out in the quote before anything is built.

Yes. Websites, storefronts and ERP tenants run on our platform, and mobile apps have hosting plans that scale with usage. If you would rather run it on your own infrastructure, say so at quoting stage and we will scope it that way.

Yes. We keep a reseller price list and white-label portals, so partners sell our software under their own brand and bill their own customers. See the Reseller Programme.

Yes. Lubb Office gives you web and mobile mailboxes with document editing and storage, and mailbox bundles are available as an add-on for Lubb ERP storefronts.

Email helpdesk@lubb.co.za. Logging it by email puts it in front of the team that can act on it, with a record of what was asked and when.

There are two payment methods: card and EFT. Card payments are taken through our secure online checkout and reflect instantly — pay from the link on your statement or from your portal. EFT can take up to 3 days to reflect in our account. Only once the funds reflect will we allocate them to your account.

You can cancel your account or subscription at any time by emailing helpdesk@lubb.co.za with the request. Note: we require a 30-day cancellation notice.

If the description (reference) on your transaction is missing or incorrect, we cannot automatically allocate the payment to your account. Payments can take up to 7 business days to process. You'll receive an email once the payment is allocated if your address is on file. If it's taking too long, email helpdesk@lubb.co.za with a proof of payment (a screenshot or scanned bank statement).

First check your bank or credit card statement to confirm the money was transferred to our account. Card payments go through an intermediary, so we can't always see why a payment failed. Send your full payment details to helpdesk@lubb.co.za and include the statement so we can investigate.

When a payment fails we usually show an error code with an explanation of what to do next. Some errors are temporary — wait and try again. A previously offered payment method may no longer be available for technical or security reasons; in that case select another method. Many payment methods are handled by third parties (credit card companies, etc.), so we don't always have specific failure information. To investigate further, email helpdesk@lubb.co.za with as much detail as possible.

Zip the mail folder on the old host. Create the mailboxes on the new host. Unzip the mail folder on the new host. Copy mail files from the cur folder of the old mailbox to the cur folder of the new mailbox. Fix permissions and ownership on the new mail files. In Outlook IMAP folders, subscribe to all folders. Restart Outlook.

To teach the email system about new spam senders, go to your mailbox folder settings and change the Spam folder to Learn Spam.

Check your internet connection by loading Google and running any search. Check webmail at mail.yourdomain.co.za — log in with your email username and password. Send a test email to and from the account to confirm inbound and outbound delivery. Reset the password on your email address to get a fresh setup email. Confirm your client settings match exactly what's in the setup email we sent you.