Customer Support Desk
One Shared Inbox
Live chat, email, WhatsApp, Facebook, Instagram, Telegram and LINE land in one queue, each thread opening with the person beside it.
A Widget That Fits
Colours, wording, business hours and sender name are yours, previewed live — and it offers Help Centre articles before it offers a queue.
Help Centre Included
Publish the answers your team repeats all day on your own domain, in more than one language, with view counts showing which ones work.
Reports That Answer
Live counts of what is open, unattended and unassigned, plus first-reply and resolution times by agent, inbox, team and label — all exportable.Every channel, one inbox
Website live chat
The bubble on your own site, styled and worded to match your brand.
TikTok
Messages from your TikTok account, in the queue with the rest.
Telegram
A Telegram bot your customers message like any other contact.
LINE
LINE conversations for the markets that use it as their inbox.
SMS
Two-way SMS on your own number, threaded per contact.
Voice
Phone calls answered inside the same inbox, against the same contact.
API & webhooks
Anything else you run, plugged in with an API channel and webhooks.Monthly
| Lubb Inbox | Lubb InboxLubb Inbox — Omnichannel Support Desk |
|---|---|
| Channels | |
| Website live chat widget, styled and worded to match your brand | |
| Email inbox, WhatsApp Business, Facebook and Instagram | |
| TikTok, Telegram, LINE and SMS | |
| Voice channel — phone calls answered inside the same inbox | |
| API channel and webhooks for anything else you need to plug in | |
| Labib AI — included | |
| An AI agent that answers common questions from your Help Centre and past chats | |
| Labib Copilot drafts replies and pulls up past conversations for your agents | |
| Replies translated into your customer's own language | |
| No credit packs and no per-message charge — it is part of the seat | |
| Help Centre | |
| A branded knowledge base on your own domain, with SSL configured for you | |
| AI-powered search built for conversational questions | |
| Articles in every language you support, and as many portals as you run | |
| Productivity and automation | |
| Canned responses, macros and auto-assignment | |
| Teams, automation rules, custom attributes and pre-chat forms | |
| Business hours, auto-responder and conversation transcripts | |
| Custom views, custom filters and contact segments | |
| Reporting and campaigns | |
| Full reporting suite with CSAT reports and downloadable exports | |
| Live chat, WhatsApp and SMS campaigns | |
| Security and governance | |
| SSO / SAML single sign-on and account-wide audit logs | |
| SLA policies with breach alerting, and agent capacity limits | |
| Full white-label — your branding, no Lubb marks anywhere | |
| 3-year data retention | |
| Hosting and support | |
| Runs on Lubb's own South African cloud — your customer data stays local | |
| Unlimited conversations, fair use | |
| Self-host it on your own infrastructure instead, if you would rather | |
| Migration from Zendesk, Freshdesk or OTRS, with training and handover | |
Monthly Number of users 1 Total R100per month | |
| Lubb Inbox Add-ons | Lubb InboxLubb Inbox — ERP IntegrationThe customer chat & helpdesk inbox, live on your dashboard — answer chats signed in as yourself, with your own assigned conversations, open and unassigned queues, response times and message volumes. Connect it to your LubbInbox instance with a base URL, account ID, API token and webhook secret, configured on the Remote Connections grid. |
|---|---|
R200per month | |