Lubb Inbox — Omnichannel Support Desk
Description
Per user, per monthKey Features
Channels
Website live chat widget, styled and worded to match your brand
Email inbox, WhatsApp Business, Facebook and Instagram
TikTok, Telegram, LINE and SMS
Voice channel — phone calls answered inside the same inbox
API channel and webhooks for anything else you need to plug in
Labib AI — includedAn AI agent that answers common questions from your Help Centre and past chats
Labib Copilot drafts replies and pulls up past conversations for your agents
Replies translated into your customer's own language
No credit packs and no per-message charge — it is part of the seat
Help CentreA branded knowledge base on your own domain, with SSL configured for you
AI-powered search built for conversational questions
Articles in every language you support, and as many portals as you run
Productivity and automationCanned responses, macros and auto-assignment
Teams, automation rules, custom attributes and pre-chat forms
Business hours, auto-responder and conversation transcripts
Custom views, custom filters and contact segments
Reporting and campaignsFull reporting suite with CSAT reports and downloadable exports
Live chat, WhatsApp and SMS campaigns
Security and governanceSSO / SAML single sign-on and account-wide audit logs
SLA policies with breach alerting, and agent capacity limits
Full white-label — your branding, no Lubb marks anywhere
3-year data retention
Hosting and supportRuns on Lubb's own South African cloud — your customer data stays local
Unlimited conversations, fair use
Self-host it on your own infrastructure instead, if you would rather
Migration from Zendesk, Freshdesk or OTRS, with training and handover
Product Information
R100per month
Monthly